世界著名酒店管理集团经营理念(下)

2011-7-30

集团经营理念Technology技术 E-Commerce贸易 Our websites are among the most visited hotel sites on the web, with more than 2 million visits monthly. In addition to being the first hotel company to allow real-time reservation bookings online, our expert E-commerce team is continually building and managing alliances with popular travel sites such as Priceline.com, travelocity.com, and lastminute.com.
我们的网站中包括很多酒店的情况。每个月有200万人访问我们的网站。另外作为一流的公司我们允许并给予网上预定服务。我们的专业队伍还在继续和一些深受大众喜欢的旅游景点建立联盟。
Reservations预定 our technology in reservations was not only the first in the industry, but it also the most globally advanced. The power of our advanced HOLIDEX® reservation system with the added efficiencies of our Holiday Inn Reservation Optimizer (HIROSM) is geared to handle this ever-changing industry both competitively and profitably.虽然我们不是第一家拥有预定服务的企业,但是我们的预定服务系统是全球化最先进的。我们功能完善的HOLIDEX预定系统和假日酒店高效率的预定服务系统使我们能够应付各种竞争和变化。
Guest trackingour hotels benefits from our Guest Satisfaction Tracking System, the largest such system in the lodging industry. This advanced database will measure and track key product and service attributes directly related to guest satisfaction and guest retention at your hotel.客户方针我们酒店的效益来自我们客人的满意体制,这也是作为一个旅馆行业中最大的、最重要的体系。先进的数据、资料将会衡量出产品和服务的质量。同时也直接关系到客人对酒店的满意程度和是否会再次光临你的酒店。Quality & Training质量和培训Six Continents Hotels, Inc. requires a strict adherence to standards that encompasses service, product quality, design, construction and operation - across ALL brands. HOW? One way to achieve such high standards relies on the underlying support of our training staff. We provide training for hotel staff, including the management tools necessary to provide your staff with additional knowledge of the skills necessary to generate continuous improvement in revenue management, service delivery, and operating skills.

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